Refund policy

Last updated: September 15, 2026

At Pretty Jen Collection, we want you to love what you ordered. Because our silk scarves, bandanas, and accessories are individually made to order, we ask that you review the following return and refund policy before making a purchase.

14-Day Return Policy

We accept eligible returns requested within 14 days of delivery.

To qualify for a return, your item must be:

Unworn, unused, and unwashed
In its original condition
Free from makeup, perfume, deodorant, stains, odors, or other signs of wear
Returned with any original tags and packaging
Accompanied by your order number or proof of purchase

Please contact Pretty Jen Collection before sending a return. Returns sent without prior authorization may not be accepted.

Changed Your Mind?

We understand that sometimes an item looks or feels different once you see it in person.

If you change your mind about your purchase, order the wrong size, or decide that the color or design is not right for you, you may request a return within 14 days of delivery, provided the item meets our return conditions above.

For these returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Because our products are made to order especially for each purchase, we appreciate your consideration when placing an order.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, incorrectly printed, or different from the item you ordered, contact Pretty Jen Collection within 14 days of delivery.

Please include:

Your order number
A description of the problem
Clear photographs showing the entire item
Close-up photographs showing the defect or damage
A photograph of the packaging if the item was damaged during shipping

Please do not return a damaged or defective item unless we instruct you to do so.

Once we review the issue, we will work with you to provide an appropriate resolution, which may include a replacement or refund. If the problem resulted from a production or fulfillment error, you will not be responsible for replacement or return shipping costs.

Return Shipping

For approved preference-based returns, such as a change of mind or ordering the wrong size, customers are responsible for the cost of shipping the item back to Pretty Jen Collection.

We strongly recommend using a trackable shipping service, as Pretty Jen Collection cannot be responsible for returned packages that are lost or damaged in transit.

Return instructions and the appropriate return address will be provided after your return request has been approved.

Please do not send returns directly to the manufacturer or to the address shown on the original shipping package unless specifically instructed to do so by Pretty Jen Collection.

Refunds

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable, except when the return results from a damaged, defective, incorrect, or improperly fulfilled order.

Exchanges

Because Pretty Jen Collection products are individually made to order, we do not currently offer direct exchanges.

If you would like a different size or design, you may return an eligible item under this policy and place a new order for the item you prefer.

If you received an incorrect or defective item, please contact us before placing another order so we can resolve the issue for you.

Non-Returnable Items

We cannot accept returns of:

Items that have been worn, washed, altered, or damaged after delivery
Items showing makeup, perfume, stains, odors, or other signs of use
Items returned outside the 14-day return period
Items returned without prior authorization
Gift cards, if offered
Items specifically identified as final sale at the time of purchase

This does not affect your rights regarding products that arrive damaged, defective, or incorrectly fulfilled.

Sale Items

Unless specifically marked Final Sale, eligible sale items may be returned under the same conditions described in this policy.

Items clearly identified as Final Sale before purchase are not eligible for preference-based returns.

Order Cancellations

Because our products are made to order, production may begin shortly after an order is placed.

If you need to cancel an order, please contact us as soon as possible. We will make every reasonable effort to cancel the order before production begins.

Once an item has entered production, we may be unable to cancel it.

Colors and Product Appearance

We make every effort to represent our designs, colors, patterns, and products accurately. However, colors may appear slightly different depending on your screen, device settings, lighting conditions, and the characteristics of printing on natural silk.

Minor variations that are inherent to the printing, cutting, sewing, or finishing of individually made products are not necessarily considered defects.

Our product photography is also intended to help customers understand the scale, drape, styling and appearance of our scarves and bandanas; for example, our 90 × 90 cm scarf imagery is specifically designed to demonstrate the full artwork and how the scarf drapes when worn.

International Returns

We accept eligible return requests from international customers within the same 14-day period.

Customers making preference-based international returns are responsible for return shipping costs and any applicable customs, duties, taxes, or other charges associated with returning the item.

Please contact us before shipping an international return so we can provide the appropriate instructions.

Gifts

If you received a Pretty Jen Collection item as a gift, please contact us with the original order number if available.

Refunds are normally issued to the original payment method. We will work with you to determine the available options when the original purchaser is not requesting the return.